Guest Experience
October 14, 2026
Missing guest phone numbers? Here’s what’s changing across booking channels
Booking.com, Expedia, Agoda and Airbnb are changing how they share guest phone numbers with property management systems. Here’s what’s changing, how it affects SMS, self check-in and keyless entry, and what you can do to keep check-ins running smoothly.
July 09, 2026
7 easy ways to encourage more positive guest reviews
A guest waves goodbye as they check out and tells you it was one of the best stays they've had in years. You float for the rest of the morning. Then you check your listing that evening, hoping to see those exact words for the world to read. Nothing. Not because they didn't mean it. They just got home, unpacked, started a load of laundry …
November 06, 2025
Why self check-in is changing the way small hotels welcome guests
Guests don’t travel the way they used to. They book from the road, arrive later than planned, and still expect everything to be ready when they walk through the door. For small hotels, that used to mean longer hours, missed dinners, and a lot of waiting around. Now it means something better for you and
April 04, 2025
Want more repeat guests? Here’s how guest relationship tools can help
Knock knock! “Who’s there?” “Bob!” “Bob who?” “…Bob, your guest who has stayed here five times this year.” Awkward. Bob remembers your hotel. He remembers the view from his favorite room, how your staff made him feel at home, and that incredible breakfast he had during his last stay. But do you, erm, know who
March 05, 2025
Smart tech upgrades every hotelier needs in 2025
Netflix founder Reed Hastings once said, “Stone Age. Bronze Age. Iron Age. We define entire epics of humanity by the technology they use.” As for hospitality, we’re in the Convenience Age, where guests expect everything to be fast, easy, and frustration-free. The best hospitality tech isn’t about flashy gadgets. It’s about things working when they’re supposed
August 14, 2024
3 marketing strategies for hotels
Navigating the world of marketing strategies for hotels can feel like trying to find your way through a dense, ever-changing …
August 02, 2024
The value of 24/7 support in Hotel Management Systems
In the hospitality industry, where guest satisfaction is paramount, the reliability of hotel management systems is crucial. One critical feature …
June 19, 2024
A guide to streamline operations in boutique hotels
Boutique hotels are celebrated for their intimate ambiance, unique character, and highly personalised service. They cater to a discerning segment …
June 05, 2024
Hospitality digital trends in 2024 – Time to get ahead!
The hospitality industry is influenced significantly by advancements in digital technology. Digital trends in hospitality refer to the latest technological …
May 08, 2024
Mastering the art of guest satisfaction in the hospitality industry
In the hospitality industry first impressions are lasting and personal experiences reign supreme. What does that mean for you? Mastering …
April 23, 2024
5 benefits of a Hospitality Management System
In the fast-paced world of hospitality, businesses constantly seek ways to enhance efficiency, improve guest experiences, and streamline operations. Enter …
April 18, 2024
Simplify payments and accounting with Stripe and Sirvoy: A game-Changer for hotels and B&Bs
About half of small business owners say bookkeeping is their least favorite task, and we’re pretty sure the rest just …