Frequently asked questions

Sirvoy is an all-in-one, cloud-based, Hospitality Management System (HMS) designed for accommodations of all sizes. It offers booking management, channel integration, payment processing, and more.

Sirvoy supports a variety of accommodations, including hotels, motels, B&Bs, hostels, vacation rentals, and more. You can customize wording for specific needs, like 'Motorhome' instead of 'Room.'

Sirvoy offers features like direct booking widgets, SEO-friendly booking pages, and integration with major OTAs to boost visibility and reservations.

No, Sirvoy doesn't take any commission. The price you see is the price you pay unless you use additional 3rd party services like Google Hotel Ads or SMS.

No, Sirvoy's free trial does not require payment details. You can explore all our features with no obligation to continue afterwards.

Yes. Using Sirvoy's website builder, you can quickly design a simple website tailored to your property (available with Pro only).

Yes, Sirvoy offers a Basic Setup Guide to help you get started.

You can import existing bookings using a CSV file or manually add bookings through the 'New booking' page.

No, getting started is free and our Support team will be on hand to help guide you through the process.

If you have no bookings to import, and depending on how large your business is, you can be set up in anything from a few minutes to a few hours. If you want to connect to channels, it may take slightly longer. In our experience, it can take anything from 3 hours to 3 days depending on how quickly the channels respond.

Yes, Sirvoy provides a booking engine that can be embedded on your website, including WordPress and Shopify.

Yes, Sirvoy allows you to create multiple, customizable booking engines tailored for specific room types, customer groups, or websites for the Pro account.

Yes, Sirvoy's Channel Manager synchronizes with platforms like Airbnb, Booking.com, and Expedia to streamline bookings.

Sirvoy integrates with payment gateways like Stripe and Paypal.

Sirvoy integrates with payment gateways like Stripe and Paypal.

No, but it supports in-person payments through Stripe Terminal and allows extra charges to be added to guest bookings. For full POS functionality, a separate EPOS system would be needed.

Yes, Sirvoy provides discounts for multiple property owners – contact our Support team for a quote.

Yes, Sirvoy is suitable for hostels and can manage dormitory-style accommodations with flexible pricing options.

Sirvoy ensures data security with regular server backups, SSL encryption, and GDPR compliance.

Yes, with Sirvoy's 'drag n' drop' calendar you can easily move and swap guests to other rooms.

Yes, Sirvoy includes CRM features to identify repeat guests, preferences, and booking history helping you to personalize stays and improve guest experience.

Yes, Sirvoy allows automated emails for booking confirmations, reminders, follow-ups, and personalized guest messages.

Yes, Sirvoy allows you to block certain guests, preventing them from making future bookings. OTA bookings will be flagged if a blocked guest books through a third-party channel.

Sirvoy allows you to schedule and track housekeeping tasks, such as room cleaning, sheet changes and daily maintenance. Staff can mark tasks as completed ensuring real-time updates on room readiness.

The Sirvoy Vault is a secure feature in the Sirvoy Pro plan, designed to safely store guests' credit card details for manual payment processing and as a backup for channel bookings.

No, Sirvoy offers transparent pricing with no hidden fees or commission costs. All costs are outlined clearly during subscription.

Simply top up your account and your monthly fees will be deducted from your balance.

The version depends on your property's size and/or needs. Sirvoy Starter is a powerful hospitality management system that will help you keep track of your daily operations. But if you need additional functionality like channel connections, multiple booking engines and to store credit card information, you'll need Pro.

Sirvoy provides 24/7 email support, live chat, a free demo, and a comprehensive knowledge base with guides and articles.

Sirvoy is fully optimized for mobile use but does not have a standalone mobile app. If you want to use it like an app, visit our how to guide here.

Sirvoy offers flexible pricing options, allowing you to charge by room or bed, ideal for hostels or dorm-style accommodations.

Yes, Sirvoy lets you customize labels, such as changing 'Rooms' to 'Cabins' or 'Motorhomes.'

Yes. Sirvoy's system and support is currently available in nine languages.

Sirvoy support is available in English, Chinese, Danish, Dutch, Finnish, French, German, Italian, Norwegian, Spanish, and Swedish.

Sirvoy is available worldwide in over 110 countries.

Sirvoy is an international company headquartered in Ireland.

Sirvoy supports a wide range of currencies, including USD, EUR, GBP, CAD, and AUD.

Sirvoy offers 24/7 assistance available through our live chat where we have human agents on standby to help with all your questions. If preferred, contact us by phone using on the numbers provided in our 'Contact Us' page.

Yes, Sirvoy keeps your data safe with firewalls, encryption, access controls, and regular security audits to protect against threats.

Yes, Sirvoy automatically backs up your data to prevent loss and ensure you can always access important information.

Sirvoy is cloud-based and built for stability, with minimal downtime and a strong track record of reliability.

Sirvoy has systems in place to quickly fix problems, and our 24/7 support team is available to help.