New regulation affecting card payments for European cardholders

New regulations coming into effect on September 14, 2019 will require changes to how your European guests authenticate online payments. Card payments will require “Strong Customer Authentication” (SCA) to meet the requirements. Transactions that don’t follow the new authentication guidelines may be declined by your customers’ banks.

This change will not affect online payments initiated by the guests themselves (the guests will then be able to authenticate as part of the payment flow). But it will affect payments charged on cards that you received via booking channels and/or have stored in Stripe or the Sirvoy Vault to be used later. If an offline payment is declined, you may have to request the guest to update their card details, or make an online payment via the Booking Engine’s review-your-booking feature.

We are working on optimizing the payment options available in Sirvoy, in preparation for these upcoming changes. In the meantime, more information about SCA is available here: https://stripe.com/guides/strong-customer-authentication.

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