Why self check-in is changing the way small hotels welcome guests

Guests don’t travel the way they used to. They book from the road, arrive later than planned, and still expect everything to be ready when they walk through the door. 

For small hotels, that used to mean longer hours, missed dinners, and a lot of waiting around. Now it means something better for you and your guests. 

With Self Check-In, guests can check in whenever it suits them while you stay in control of how they arrive. You still set the tone and bring the warmth that makes your property special. Sirvoy takes care of the practical parts, confirming arrivals, updating your system automatically, and sending a welcome email with key collection details if needed. 

Sure, the big hotel chains have had versions of Self Check-In for years, but for smaller teams, it wasn’t always simple or practical. Now it finally is. 

And it couldn’t have come at a better time. Travellers are choosing convenience more than ever, with seventy-three percent saying they’re more likely to stay at a hotel that offers self-service options. Guests want choice, comfort, and flexibility, and now small hotels can give them all three. 

When arrivals run themselves

Late arrivals are part of the job, but they don’t have to keep you waiting. With Self Check-In, guests can confirm their arrival through the Guest Portal, and Sirvoy quietly updates everything for you. 

No chasing messages, no confusion at arrival, and fewer late-night check-ins to juggle. Whether it’s a guest arriving late from the airport or one who checks in early online, you’ll already know they’re on their way and what to expect. 

It’s a small change that makes arrivals easier (and maybe your evening too). 

Built for real hospitality

The best tools make life simpler, not busier. That’s exactly what Self Check-In was built for. You still decide how guests are welcomed and what message they see when they check in. Even without keyless entry, Self Check-In helps things run smoothly by marking guests as checked in and sending a confirmation email or SMS if it’s set up in your account. 

Your guests feel looked after, and you get to spend your energy where it really matters: with people, not paperwork.  That’s real hospitality.

Ready to try self check-in?

Already using the Guest Portal? Here’s how to enable Self Check-In. You can switch it on in your settings today and see the difference for yourself. 

New to Sirvoy? Start your free trial and see how easy it can be to manage bookings and welcome guests anytime, anywhere.