Sirvoy product update: what’s new from Q3 2025

Q3 was peak season for many of you, and a quieter stretch for us behind the scenes. Even with lots of our team taking some well-earned time off, we’re happy to have a strong list of updates to make Sirvoy work better for you and your guests.

From self check-ins to smarter refunds (plus a few long-awaited features on the horizon), here’s what we’ve been up to.

Payments & accounts

From issuing refunds to refilling your balance, we’ve made everyday tasks a little clearer.

• New refunds, no more voids – There’s now a refund button for all payment methods, right inside each booking. Refunds link back to the original payment for easier tracking. And since refunds do it even better, the old “void” option has been removed.
  
• New, more secure password setup – New users now set their own password when logging in for the first time, so no more emailed passwords. It’s safer and easier, right from the start. Password reset emails have also been updated to make getting back in quicker.
  
• Refill page shows exactly what to pay – It wasn’t always clear that refilling your account by invoice came with a fee—and that didn’t sit right with us. So we’ve updated the page to include the fee in the total, making it crystal clear before you pay.

Coming in Q4:

• Payments page is getting a redesign – The layout will match the clean, modern table design from the Guests page, making it easier to scan and work with. You’ll also be able to export the list to a CSV file whenever you need.
  

Self check-in & guest experience

Self check-in is here, along with a few helpful upgrades to make it easy to start using.

• Self check-in for your guests – You can now enable self check-in from the Guest Portal settings, letting guests handle their own check-in without adding work for your team.
  
• Automatic check-in confirmations – You can set up an email or SMS to send automatically as soon as a guest is checked in, whether it was done by your team or through self check-in. Perfect for sending welcome messages, Wi-Fi details, or room access info.
  
• Guest Portal on your website – The Guest Portal can now be added to your Website Builder site with a single switch. Great when paired with self check-in, so guests can book and check in all from the same page.

Everything else worth knowing

From accessibility upgrades to custom domains, here’s what else we’ve been working on.

• New calendar connection (iCal): Campio – Campio is now supported as a calendar connection, perfect for campgrounds and outdoor stays, especially in Europe. This one was added thanks to your requests. Keep them coming! We’re always happy to help connect you with the channels and travelers that fit your business.
• Better accessibility across the board – We’ve improved Sirvoy’s accessibility so everyone can use it comfortably. The calendar is now fully keyboard-navigable, with clearer visuals to show what’s clickable, but that’s just the most visible example of changes happening throughout Sirvoy.

Coming in Q4:

• Refreshed login experience – A simpler, more secure login flow is on the way. It’ll work better across devices, with fewer SMS codes and fewer steps. Signing in will be easier, without giving up security.
• Custom domains for Website Builder – Soon, you’ll be able to connect your own domain to your Website Builder site. It’s been one of our most requested features and makes your site feel more like your own.

Tools to help you shape Sirvoy

We’re making it easier to get your input while we build.

• User research invitations (keep an eye out!) – You might see a quick pop-up asking if you’d be up for a short research session. If it shows up, it means your business fits something we’re currently exploring, so we’d really value your input. And if you're selected, you’ll get credit added to your account as a thank-you.

Looking ahead: a new Booking Engine on the way

We’re working on a full redesign of the Booking Engine, built from the ground up using the feedback you’ve shared with us. It’ll be easier for guests to use and give you more control behind the scenes. 

The goal is to make booking directly with you the best experience possible, so you get more direct bookings. It’s a big project, and we’ll need your help shaping it. Keep an eye out for opportunities to join our research sessions.

And as always, there’s much more on the way. Thanks for being part of the journey. We’ll see you in the next update.