Hotel
How Sirvoy helped Engeltofta boost occupancy by 203%
Gävle, Sweden · Chalene Kullberg
Sirvoy has helped us to become more productive as well as save us money. With the easy calendar overview, I can handle check-ins from home, eliminating the need for on-site staff. The flexibility has allowed us to optimise the business and at the same time maximise our resources.
For over a century, Engeltofta has been a symbol of timeless charm. Situated along the Swedish coast in Gävle, this iconic seaside lodge began as a private residence in 1882, hosting celebrations, love stories, and family gatherings. Over generations, its caretakers preserved its character, transforming it into a renowned hotel and conference venue. In 2012 Engeltofta decided to blend its historical elegance with modern comforts. But running such a unique property brought challenges that couldn’t be solved with pen and paper. The 19th-century property needed a 21st-century solution.
An overwhelming workload
In those early days, Engeltofta’s reservations were still recorded by hand.
“We didn’t even have a booking system. We wrote everything down in a ledger! We wanted something that was very flexible so we could use it on our phones and it went wherever we did.”
Each change meant rewriting entries, and the team spent countless hours handling bookings and check-ins which wasn’t sustainable. It became clear they needed a solution that would simplify their workload and give them the flexibility to focus on their guests.
The Sirvoy difference
When the team discovered Sirvoy, they knew it was the answer. The intuitive platform allowed Engeltofta’s staff to manage bookings online, update availability instantly, and communicate with guests more easily.
“Sirvoy allowed us to manage reservations online, no matter where we were. It changed everything.”
But more than that, Sirvoy’s booking engine and channel manager meant reservations would pour in without any effort required from Engeltofta staff. This would allow the property to expand its online presence like never before, with no labor lost for Chalene or her team.
A remarkable boost in occupancy
With Sirvoy handling the details, Engeltofta’s occupancy climbed from 18% in 2013 to an impressive 56% in 2023; an increase of 203.49%! Guests enjoyed the convenience of online check-ins and faster communication, and Engeltofta’s enhanced visibility on multiple booking channels brought in new customers while keeping loyal guests coming back.
“Guests love how easy it is to book and check in, and that’s helped us stand out in a competitive market. We’re really proud of what we’ve achieved.”
Ready to write your own success story?
Join thousands of properties growing direct bookings with Sirvoy. Try it free for 14 days — no credit card required.
Start a free trial