Glossary of terms
Welcome to the Sirvoy Glossary; a jargon-busting guide for many of the terms you’ll meet on your hospitality software journey. Missing something? Let us know, and we’ll add it.
Tech & Software
Front desk software that manages reservations, check-ins, guest info, payments, and more.
A broader term that includes PMS and other operational tools used in running a hotel or property.
Sirvoy’s main dashboard for managing daily operations like check-ins, check-outs, reservations, and room availability.
Software used to manage guest relationships, communication, and history.
The software that allows guests to book directly through your website or social channels.
A third-party platform where guests can book your rooms e.g., Expedia, Airbnb, Booking.com.
Connects your property to OTAs and syncs availability and rates in real-time.
A distribution partner like Booking.com, Airbnb, or Expedia.
The main overview screen, displaying a summary of your property’s key info like the calendar and statistics.
A tool to create and manage your property’s website, often with integrated booking.
When your PMS connects and shares information with third-party tools (e.g., Stripe, SiteMinder, or keyless entry systems) to become even more efficient.
A way for developers to connect external systems with Sirvoy or other platforms.
A system that sends data to another platform when certain events happen (like a booking being made).
A tool used to control and adjust your room rates across channels, room types, and dates.
Notifies your external system when specific actions are performed in Sirvoy.
A software add-on that extends functionality (e.g., to handle reviews or analytics).
Code you can add to customize parts of your booking engine or website (In Sirvoy that means using custom CSS to modify colors, fonts, spacing, and layout, helping to make your embedded booking engine match your brand).
The process of linking your room types and rates with OTAs in the channel manager.
A popular channel manager and app store that has a direct connection to Sirvoy.
Performance & Metrics
Total room revenue divided by number of rooms sold.
Formula: ADR = Room Revenue / Rooms Sold
A key profitability metric.
Formula: RevPAR = ADR x Occupancy Rate
The percentage of available rooms sold over a period.
Formula: Rooms Sold / Rooms Available x 100
The average number of nights guests stay.
The number of days between when a booking is made and the check-in date.
Payments
A system used for handling payments at your restaurant, bar, or other property services.
A service that processes credit card payments securely online (like Stripe or PayPal).
Broader term for tools handling payments; it includes gateways, vaults, and POS systems.
Security & Compliance
Devices or methods (like SMS codes or apps) that add an extra layer of login security.
A legal requirement in Europe for verifying electronic payments securely.
A security method that replaces sensitive payment data with encrypted tokens.
A secure system for storing guests’ payment information safely.
A trusted integration partner status with Stripe, ensuring high compliance and performance.
A scam where attackers impersonate trusted brands to steal sensitive data.
European regulation for how personal data must be handled and protected.
Functionality & Features
Offering more than one price plan for the same room (e.g., refundable vs non-refundable).
Automatically calculated prices based on another rate (e.g., 10% off the standard rate).
Info calculated from other data – like occupancy based on room bookings.
Rules on when and how rooms can be booked (e.g., minimum stay, closed dates).
Different pricing set for high vs low seasons.
A backup process used when a primary system or integration fails.
Systems to save your data and restore it in case of loss or error.
When a system is temporarily unavailable due to technical issues.
Temporary content or variables used when actual data isn’t available yet.
A primary category that can be linked to variations, like child room types or dummy rooms.
A pretend room used for testing or tracking availability.
Property & Booking Management
A unit available to be booked (e.g., single, double, suite).
Categories of rooms based on features (e.g., king room, family suite).
A copy of an existing room, often created during setup.
Self-service terminals where guests can check in or access booking info.
Additional services or products offered to guests (e.g., breakfast, parking).
The summary screen showing booking details before confirmation.
A reservation made straight through your website or over the phone with no OTA commission.
Distribution & Marketing
Platforms like Amadeus or Sabre that connect properties to travel agents and corporate bookings.
Techniques to help your property’s website appear higher in Google search results.
The type of businesses Sirvoy is designed to support — independent hotels, B&Bs, etc.