Allow guests to pay the remaining balance

You can request that guests pay either the remaining or the full balance, or add their credit card details, via …

How do I Email all My Past Guests?

If you want to email all your past guests, you can export the emails from Sirvoy as a CSV file. Then import the …

How Do I Use Placeholder Codes in Message Templates?

When creating templates for emails and text messages, you can include placeholder codes to add dynamic content to your messages. The …

Emailing Invoices

You can email a PDF version of invoices and cash receipts to your guests directly from Sirvoy. If you have not yet created …

How Can I Make Incoming Bookings Provisional Only?

You can have new bookings to be considered “requests only”, or “provisional bookings”, until they are manually reviewed and confirmed by you. Go …

Customizing the Default Emails

Sirvoy will always send a confirmation email to the guest, if a valid email has been entered. The default template will …

Creating Templates for Emails & Text Messages

Message templates can be used to communicate with guests either automatically or manually. You can automatically include relevant guest and booking information in your messages …

Send Automated Emails and Messages to your Guests

You can configure text messages and emails to be sent automatically to your guests, triggered by certain events and intervals. …

Why is the Placeholder Code Not Displaying?

If the placeholder code does not display correctly in the email, it is likely due to incorrect formatting, causing the code …

Receive Alerts on New Bookings

Whenever you receive a new booking through your website and other booking channels you can be alerted by email and/or text messages …

What is TripAdvisor ReviewExpress?

TripAdvisor Review Express is a free review collection tool that allows you to send review requests to guests after check-out, …