If you have a BookVisit account, you can connect it to Sirvoy. Sirvoy can automatically keep your availability updated and retrieve your bookings from BookVisit, their booking engine, their Citybreak partners, and their connection to channels such as Despegar, HRS, GDS, etc.

Note: If you want to connect Sirvoy to Citybreak partners (Visitgroup) only, see this article.

Tip: Our support team can guide you on how to set up this connection. You are always welcome to contact us through live chat.

Before You Start:

  • You need a BookVisit account.
  • On BookVisit, set up room types and rate plans.
  • Add a unit price to each rate plan at BookVisit before mapping. Supported rate plans are: 
    • Price per Unit (BookVisit) –  “Fixed price – independent of number of persons” (Sirvoy)
    • Price per Guest (BookVisit) – “Flexible price – depends on number of persons (Sirvoy)
    • Price per Unit + additional price per guest (BookVisit) – “Fixed price – independent of number of persons” (Sirvoy).
      Note that “additional price per guest” is displayed and controlled at BookVisit only.

Important: Any bookings received on BookVisit prior to starting the connection process will not be automatically retrieved and registered in Sirvoy. They have to be imported into Sirvoy manually, preferably prior to the connection. If you have a large number of such bookings, we will happily assist you with the import. Please see this article for instructions. The automatic import of bookings made during the connection process will be possible after the room type mapping has been completed.

Connect Your Sirvoy and BookVisit Accounts:

  1. Go to Settings -> Channels -> BookVisit and click “Connect”.
  2. Enter your BookVisit ID and click “Save.”Your connection will now be reviewed and we will reach out to you when it’s time for you to map your room types.
  3. In Sirvoy, map your Sirvoy room types to the matching BookVisit room types/rate plans to finalize the connection.
      • If you have multiple rate plans for the same room type at BookVisit (e.g. breakfast included, non-refundable, weekend rate) you will have to create room type duplicates in Sirvoy to represent the different rates.
      • If you use a derived rate plan it cannot be mapped in Sirvoy, but must be handled at BookVisit.
  4. If you have received any bookings at BookVisit during the connection process you will now have the option to import these into Sirvoy, or choose to ignore the import.

Your Sirvoy and BookVisit accounts are now connected!

From now on, Sirvoy will control rates, availability, and restrictions for your BookVisit account. Therefore, make all future updates to those features in Sirvoy because they will override those settings in BookVisit. 

Changes made in Sirvoy will apply to BookVisit within minutes. 

Before You Go:

  • Check that the maximum “number of standard beds” for each room type in BookVisit equals “Max. number of guests (incl. extra beds)” in Sirvoy.
  • Now that your accounts are connected, payment details are stored differently.
    • BookVisit will no longer display customer payment details.
    • The “Sirvoy Vault” feature can store payment information once activated but can’t charge customers.
    • Stripe, our recommended payment solution, can store payment details, and customers can be charged directly with Stripe from within Sirvoy.


  • Extras are automatically added to Sirvoy in new bookings, but if a guest makes changes to extras later on, these must be updated in Sirvoy manually.
  • Though overbookings are rare, hoteliers must be vigilant to solve them quickly.
  • On rare occasions, bookings received from channels might be divided into different rooms.