Accommodation
- Adding a Regular Rate
- Adding Room Types
- Categorizing Room Types
- Creating a Package Deal
- Creating a Room Type Duplicate
- Does Sirvoy Support Multiple Rates for Room Types?
- How to Close Individual Rooms
- How to Move or Delete a Unit and Delete a Room Type
- How to Offer the Same Physical Room at Different Channel Rates
- How to Register Units
- Registering Dorm Beds
- What is the Difference Between a Room Type and a Room?
Channels
- Apparent Overbookings Due to Booking.com’s “Ask for a Replacement Guest” Feature
- Are All Restrictions Reflected on the Booking Channels?
- Can I Connect My Sirvoy Account to Several Sales Channel Properties?
- Can I Limit the Number of Rooms Shared with a Channel?
- Cancelled in Expedia, But Not in Sirvoy
- Channel Information Sheet
- Charging Virtual Cards with Stripe
- Child Count and Prices on Bookings From Booking.com
- Connecting Sirvoy to Airbnb
- Connecting Sirvoy to Booking.com
- Connecting to Agoda
- Connecting to Apps Using SiteMinder Exchange
- Connecting to Expedia
- Connecting to Google Hotel Ads and/or Google Free Booking Links
- Connecting to Hostelworld
- Connecting to HotelSpecials
- Connecting to iCal Channels (VRBO, FlipKey etc.)
- Connecting to myallocator
- Connecting to SiteMinder
- Correct Handling of Modifications and Cancellations of Channel Bookings
- Correct Price Settings for Your STF (Citybreak) Connection
- Correct Rate Settings on Booking.com
- Disconnect Sirvoy from myallocator
- Disconnecting Sirvoy from a channel
- Does Sirvoy support GDS?
- Does Sirvoy Support Multiple Rates for Room Types?
- Extra Bed Settings for Channels
- Flexible Pricing Airbnb Workaround
- How Can I Avoid Overbookings?
- How to Establish a Connection to Sirvoy via Expedia Partner Central
- How to Offer the Same Physical Room at Different Channel Rates
- How will the Integration between Sirvoy and my Sales Channels work?
- Import Existing Reservations When Connecting to Booking.com
- Importing Bookings From Airbnb REST API
- In Which Countries is Tripadvisor Instant Booking Available?
- Is it Possible to Connect Sirvoy to Trivago?
- Limiting How Far Ahead You Are Bookable on Channels
- Mapping Room Types Between Sirvoy and Channels
- Percentage Surcharge Settings for Channel Connections
- Price per person on Hostelworld?
- Problem with Availability on Citybreak
- Receiving Credit Card Details from Channels via Stripe
- Receiving Payments from Channel Bookings
- Resolving Overbookings Received from Booking Channels
- Setting Up Tripadvisor Instant Booking
- Setting Up Tripadvisor TripConnect
- Should All Rates Be Mapped?
- Virtual Cards from Booking.com, Expedia and Agoda
- What is the Difference Between TripConnect and Instant Booking?
- What is Tripadvisor ReviewExpress?
- Which Channels are Available Through Sirvoy?
- Which iCal Channels are Available Through Sirvoy?
- Why Are My Rates Not Showing on Tripadvisor?
- Why Are Tentative Booking Requests From HomeAway Visible In Sirvoy?
- Why Is Booking.com Asking Me to “Refresh All Inventory” and “Remove All Rates”?
- Why is the Booking Divided into Different Rooms?
- Will Rate Changes Automatically be Updated on the Booking Channels?
Booking Engine
- Accepting Bookings via Facebook
- Adding the Booking Engine as a Mini Widget and Presenting the Search Results on Another Page
- Adjusting the Availability Calendar
- Advanced Booking Engine Code Usages
- Booking Engine Requiring a Key (Coupon Code)
- Can I Use a Custom Gallery For The Booking Engine of My Website?
- Can the Booking Engine be Used With Joomla?
- Controlling the Triggering of Third-party Tracking in the Booking Engine and the Review Booking Form
- Creating a Test Booking as “Guest”
- Creating Booking Engines Only for Extras
- Creating Booking Engines with Filtered Room Types
- Creating Custom Input Fields
- Customize Landing Page After Booking is Made
- Customizing Booking Engine Texts with CSS
- Customizing the Default Input Fields
- Display Category Picker on Booking Engine
- Editing CSS
- How Can I Make Incoming Bookings to Be Considered as Mere Booking Requests?
- How do I Adjust the Room Assignment?
- How do I Allow the Guest Choose a Specific Unit?
- How to Set Up Google Ads Conversions and Tag Manager
- Installing the Booking Engine on WIX
- Installing the Booking Engine on WordPress
- Installing the Booking Engine on Your Website
- Limiting How Close to Check-in and How Far Ahead Guests Can Book
- Pre-Fill and Preselect Booking Engine Options
- Receive Alerts on New Bookings
- Security Considerations
- Setting up Google Analytics Event Tracking for the Booking Engine and the Review Booking Form
- Setting up Meta Pixel Event Tracking for the Booking Engine and the Review Booking Form
- Sirvoy Website Builder Guide
- Text Formatting Using Markdown
- Using a Custom JavaScript Callback to Track Events in the Booking Engine and the Review Booking Form
- Verifying Your Domain by Adding a Meta Tag to the Website Builder
Restrictions
- Accepting Weekly Bookings With Check-In on Specific Weekdays
- Are All Restrictions Reflected on the Booking Channels?
- Blocking a Room Type
- Booking Engine Requiring a Key (Coupon Code)
- How Room Rates Are Calculated When Using Multiple Rate Settings
- Is It Possible To Specify Children Rates?
- Limiting How Far Ahead You Are Bookable on Channels
- Making Units Available by the Week
- Restrict Check in to a Certain Weekday
- Restrictions for Check-In, Check-Out and/or Stays
- Setting – Allowed Length of Stay
Payments & Invoicing
- Accepting Card Payment with Payson
- Accepting Online Payments for Bookings
- Accepting Payments with Payer
- Accepting Payments with PayPal
- Accepting Payments with Stripe
- Adjusting Rounding on Invoices
- Bypass Payment Requirements by Using the Coupon Code Function
- Charging Virtual Cards with Stripe
- Chart Of Accounts
- Connection to Billogram
- Create Accounting Reports With the Option to Export to Accounting Software
- Customizing Invoices
- Display VAT Breakdown on Booking PDFs
- Does Sirvoy Have an SSL Certificate?
- For Which Countries does Sirvoy Offer Payment Solutions?
- How can I add taxes to my rates?
- How to Handle Cancellation Fees
- How to Handle Deposits and Prepayments
- How to Set up Two-Factor Authentication for Sirvoy Vault
- Is Sirvoy PCI Compliant?
- Making Refunds with Stripe
- Percentage Surcharge Settings for Channel Connections
- Provisional Bookings When Using Payment Solutions
- Receiving Credit Card Details from Channels via Stripe
- Receiving Payments from Channel Bookings
- Sending e-invoices
- Sending e-invoices via PEPPOL
- Storing Credit Card Details for Later Processing
- Stripe Payment Methods
- The “Sirvoy Vault” Feature
- Understanding the Difference Between the Accounting Report and Statistics
- Virtual Cards from Booking.com, Expedia and Agoda
Languages & Texts
- Creating Templates for Emails & Text Messages
- Customizing the Default Emails
- Emailing Invoices
- How Do I Use Placeholder Codes in Message Templates?
- How to Add Your Terms & Conditions
- Receiving Copy of Emails Sent to Guests
- Sample Texts for Emails Sent to Guests
- Send Automated Emails and Messages to your Guests
- Sending of Email Templates by Category
- What Languages Does the Booking Engine Support?
- Why Are Automated Text Messages (SMS) Not Being Sent?
- Why Are My Delivered Emails Not Shown as Opened by the Recipient?
- Why Are Outgoing Emails Marked as Spam or Not Delivered?
- Why is the Placeholder Code Not Displaying?
Price Changes
- Bypass Payment Requirements by Using the Coupon Code Function
- Create Discounts by Using the Coupon Code Function
- Creating Discounts for Longer Stays
- Creating Seasonal Rates
- Creating Weekend Rates
- Show Weekly or Monthly Rates Instead of Nightly
- Using an Alternative Price List to Change Rates for Individual Dates
- Using Coupon Code to Unlock a Restricted Period
Your Account
- Adapting Sirvoy to your local needs and standards
- Adding a Booking Event Webhook
- Adding a Logotype
- Adjust Rounding of Average Room Rates
- Change First Day of Week
- Does Sirvoy Have an Open API for Integrations?
- How Do I Cancel My Subscription?
- How do I Email all My Past Guests?
- How Do I Pay for My Sirvoy Account?
- How Long is Obsolete Data Retained In Sirvoy?
- Opening the CSV Export File in MS Excel
- Opening the CSV Export File in Numbers (Apple)
- What Features are Included in the Free Trial?
- Where Can I Review My Payments and Transactions?
- Which Currencies are Supported?
- Which Version of Sirvoy Will I Need?
- Why Can’t I Downgrade My Account to Starter?
- Why Can’t I Find Any VAT Specification on My Payments to Sirvoy?