While email confirmations are sent automatically to the guests by default, text messages are not. This feature needs to be enabled by you, since a fee is charged for each SMS sent.

  1. Create an SMS template and indicate that it should be sent automatically (see related articles).
  2. Enable the setting “Send SMS by default” in Settings -> Booking engine -> Manage booking engines -> General options.

Please note:

  • Make sure that the booking has a valid phone number. Sirvoy will try to send the SMS if the number passes a basic validation. The carriers will charge for the message even if the number is invalid.
  • SMS booking confirmations will only be sent if the guest ticked the box “Send SMS confirmation” at the time of booking.
  • All other automated text messages will be sent only if the booking is opted-in for automated text messages. See the setting “Send automated text messages” when editing contact details for the booking.
  • Bookings will automatically be opted-in for text messages if the guest requested the SMS confirmation at the time of booking, or if you enabled “Opt-in for SMS by default”, as mentioned above.
  • If you include an email address or a link in your SMS, be aware that some carriers (especially in the USA) filter them automatically and might block the sending.