If you have set up surcharges in Sirvoy (see related article) and wish to use these for your channel connections, you should match settings on the channel’s mapping page in Sirvoy.

Settings can be adjusted there, depending on the channel’s settings you’ve made and how you wish to display surcharges on the bookings in Sirvoy:

  • Have “Include surcharges when updating prices” turned ON if:
    You have chosen a setting on the channel that prices sent from Sirvoy to a channel will include surcharges. Surcharge percentages will be applied on top of the price set in the room type settings in Sirvoy.
  • Have “Include surcharges when updating prices” turned OFF if:
    You have chosen a setting on the channel that prices sent from Sirvoy to a channel will exclude surcharges. Surcharges created on the channel will be added on top of the prices sent from Sirvoy.
  • Have “Add surcharges when retrieving bookings” turned ON if:
    You wish to have the surcharges added and specified on the bookings in Sirvoy.
  • Have “Add surcharges when retrieving bookings” turned OFF if:
    You don’t wish to have the surcharges added to the bookings in Sirvoy. Note that this might cause the booking value seen in Sirvoy to differ from the one seen on the channel.

For the time being, only percentage surcharges are supported. Any fixed amount surcharge set up on the channel will not be added to the booking in Sirvoy, unless it’s set up as an extra instead.