If you have set up surcharges in Sirvoy and wish to use these for your channel connections, the Sirvoy settings must match those made on the channel.

The surcharges created in Sirvoy will not automatically be set up on the channel. Therefor, make sure that the surcharges on the channel reflects the surcharges you have set up in Sirvoy. For instance, if you like to have Sales tax 6% and Bed Tax 12%, these percentages should be set up in the surcharge settings both on the channel and in Sirvoy.

If you have surcharges created on the channel, follow these instructions regarding the channel mapping page in Sirvoy:

Have “Include surcharges when updating prices” turned ON if:

  • You have made the setting on the channel that prices received from Sirvoy updates will include surcharges.

Have “Include surcharges when updating prices” turned OFF if:

  • You have made settings on the channel that prices received from Sirvoy updates will exclude surcharges. Surcharges created on the channel will be added on top of the prices sent from Sirvoy.

Have “Add surcharges when retrieving bookings” turned ON if:

  • You like to have the booking value received from the channel split up in Sirvoy, so that on the booking you can see the price excluding surcharges and have the surcharges specified.

Have “Add surcharges when retrieving bookings” turned OFF if:

  • You don’t wish to specify the surcharges on the bookings in Sirvoy, but rather have the total sum shown including surcharges / taxes.