{"id":7242,"date":"2022-10-28T19:36:00","date_gmt":"2022-10-28T19:36:00","guid":{"rendered":"https:\/\/sirvoy.com\/blog\/2022\/10\/28\/three-housekeeping-opportunities-to-satisfy-hotel-guests-and-cut-costs\/"},"modified":"2025-08-13T01:41:57","modified_gmt":"2025-08-13T01:41:57","slug":"tre-rena-mojligheter-att-skapa-nojda-gaster-och-sanka-kostnader","status":"publish","type":"post","link":"https:\/\/sirvoy.com\/sv\/blog\/2022\/10\/28\/tre-rena-mojligheter-att-skapa-nojda-gaster-och-sanka-kostnader\/","title":{"rendered":"Tre \u201cRena\u201d m\u00f6jligheter att skapa n\u00f6jda g\u00e4ster och s\u00e4nka kostnader"},"content":{"rendered":"<p>Vad \u00e4r det som v\u00e4cker din g\u00e4sts \u00f6nskan att boka eller att l\u00e4mna en bra recension? Den trevliga personalen? Den fantastiska utsikten? Eller den l\u00e4ckra bl\u00e5b\u00e4rspajen? Allt detta har betydelse (din paj \u00e4r otrolig), men f\u00f6r dina g\u00e4ster \u00e4r<strong>\u00a0renlighet nummer ett<\/strong>.<\/p>\n<ul class=\"wp-block-list\">\n<li>86 % av hotellg\u00e4sterna angav att renlighet \u00e4r det fr\u00e4msta kriteriet n\u00e4r de l\u00e4ser recensioner p\u00e5 n\u00e4tet.<sup>1<\/sup><\/li>\n<li>N\u00e4r de valde ett hotell var \u201drenlighet och s\u00e4kerhetsprotokoll\u201d 24 % viktigare efter att Covid-19-pandemin b\u00f6rjade.<sup>2<\/sup><\/li>\n<\/ul>\n<p>Men ingenting \u00e4r gratis. Du har s\u00e4kert m\u00e4rkt det \u00e4ven i din verksamhet \u2013\u00a0<strong>kostnaderna f\u00f6r<\/strong>\u00a0<strong>st\u00e4dning<\/strong>\u00a0<strong>\u00f6kar i hela branschen<\/strong>. F\u00f6re pandemin var arbetskostnaden f\u00f6r st\u00e4dning av ett rum f\u00f6r n\u00f6jesresen\u00e4rer uppskattningsvis 103kr, men det beloppet har nu \u00f6kat till 110kr. En \u00f6kning med 7 %.<sup>3\u00a0<\/sup><\/p>\n<p>Aff\u00e4rsresen\u00e4rer har visserligen gett en viss l\u00e4ttnad (de kr\u00e4ver i genomsnitt endast 83kr per rum), men aff\u00e4rsresandet har minskat med mer \u00e4n 20 % under 2022.<sup>2<\/sup>\u00a0I st\u00e4llet kommer fritidsresandet och dess h\u00f6ga st\u00e4dkostnader att dominera under \u00f6versk\u00e5dlig tid.<\/p>\n<p>Det \u00e4r en utmaning att balansera g\u00e4sternas f\u00f6rv\u00e4ntningar med de \u00f6kande kostnaderna f\u00f6r st\u00e4dning, men\u00a0<strong>det g\u00e5r att lyckas<\/strong>\u00a0i tre viktiga steg.<\/p>\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" class=\"wp-image-37637\" src=\"https:\/\/sirvoy.com\/wp-content\/uploads\/2017\/08\/Housekeeping-Blog_Before-1024x284-2.png\" alt=\"\" width=\"1024\" height=\"284\" \/><\/figure>\n<h2 class=\"wp-block-heading\">1. F\u00f6re incheckning<\/h2>\n<p>Du tycker att det \u00e4r viktigt att vara v\u00e4linformerad (det \u00e4r ju d\u00e4rf\u00f6r du l\u00e4ser det h\u00e4r, eller hur?) och dina g\u00e4ster \u00e4r likadana. Unders\u00f6kningar visar att resen\u00e4rer vill ha insyn i s\u00e4kerhet och renlighet.<\/p>\n<ul class=\"wp-block-list\">\n<li>54 % av g\u00e4sterna v\u00e4rdes\u00e4tter certifieringar med avseende p\u00e5 renlighet.<sup>4<\/sup><\/li>\n<li>N\u00e4stan sju av tio g\u00e4ster vill h\u00f6ra\u00a0<strong>direkt<\/strong>\u00a0fr\u00e5n hotellen om st\u00e4dning och s\u00e4kerhets\u00e5tg\u00e4rder.<sup>2<\/sup><\/li>\n<li>41 % av g\u00e4sterna uppskattar e-postmeddelanden som beskriver st\u00e4drutinerna.<sup>4<\/sup><\/li>\n<\/ul>\n<p>Redan innan de stegar in p\u00e5 ditt hotell\u00a0<strong>vill dina g\u00e4ster h\u00f6ra om st\u00e4dningen<\/strong>.<\/p>\n<h3 class=\"wp-block-heading\">Automatiska e-postmeddelanden<\/h3>\n<p>Att l\u00e4gga ut information om s\u00e4kerhet och renlighet p\u00e5 n\u00e4tet \u00e4r en bra b\u00f6rjan, men statistiken visar att g\u00e4sterna g\u00e4rna vill ha\u00a0<strong>direkt<\/strong>\u00a0kommunikation.<sup>2<\/sup>\u00a0Hotellbokningssystem som Sirvoy, kan erbjuda en s\u00e5dan, mer personlig, kontakt genom\u00a0<a href=\"https:\/\/sirvoy.se\/blog\/topic\/hantera-era-bokningar\/mallar-for-meddelanden-automatiska-utskick\/skicka-automatiska-meddelanden-till-era-gaster\/\">automatiska SMS- och e-postmeddelanden<\/a>.<\/p>\n<p>Automatiska e-postmeddelanden eller SMS kan skickas baserat p\u00e5:<\/p>\n<ul class=\"wp-block-list\">\n<li>Bokningsdatum<\/li>\n<li>Incheckning<\/li>\n<li>Utcheckning<\/li>\n<\/ul>\n<p>Dessa meddelanden \u00e4r det perfekta tillf\u00e4llet att ge g\u00e4sterna den information kring st\u00e4dning som de efterfr\u00e5gar. Och gl\u00f6m inte bort att v\u00e5r bransch handlar om\u00a0<strong>g\u00e4stfrihet<\/strong>. Dina e-postmeddelanden b\u00f6r vara lika v\u00e4nliga som dina personliga m\u00f6ten med g\u00e4ster, men hur?<\/p>\n<p>Automatiska meddelanden kan anpassas till varje bes\u00f6kare med hj\u00e4lp av\u00a0<a href=\"https:\/\/sirvoy.se\/blog\/topic\/hantera-era-bokningar\/mallar-for-meddelanden-automatiska-utskick\/hur-anvander-vi-platshallarkoder-i-meddelandemallar\/\">Sirvoys platsh\u00e5llarkoder<\/a>. Ist\u00e4llet f\u00f6r ett opersonligt \u201dK\u00e4ra g\u00e4st\u201d kan din bes\u00f6kare k\u00e4nna sig varmt v\u00e4lkomnad med sitt eget namn, med mera.<\/p>\n<p>Det l\u00f6nar sig att f\u00e5 en fin kontakt med sina g\u00e4ster \u2013 personlig\u00a0<strong>e-post \u00f6kar engagemanget avsev\u00e4rt<\/strong>, vilket resulterar i \u00f6ppningsfrekvenser p\u00e5 83 % och klickfrekvenser p\u00e5 75 %.<sup>5<\/sup>\u00a0Dina e-postmeddelanden kommer att n\u00e5 sitt m\u00e5l i st\u00e4llet f\u00f6r att bara bli liggande i inkorgen.<\/p>\n<h3 class=\"wp-block-heading\">St\u00e4dning med valm\u00f6jligheter<\/h3>\n<p>Genom att kommunicera med g\u00e4sterna i ett tidigt skede har du ocks\u00e5 m\u00f6jlighet att fr\u00e5ga vad g\u00e4sterna f\u00f6redrar. Allt fler m\u00e4nniskor k\u00e4nner sig obekv\u00e4ma med att andra kommer in i deras rum, till och med f\u00f6r att st\u00e4da.<\/p>\n<ul class=\"wp-block-list\">\n<li>84 % av hotellg\u00e4sterna anser att personlig kontroll \u00f6ver st\u00e4dningen \u00e4r ganska eller mycket viktigt f\u00f6r deras upplevelse.<sup>4<\/sup><\/li>\n<li>44 % av hotellg\u00e4sterna f\u00f6redrar att\u00a0<strong>sj\u00e4lva<\/strong>\u00a0f\u00e5 st\u00e4dmaterial vid incheckningen och helt slippa st\u00e4dning under vistelsen.<sup>4<\/sup><\/li>\n<li>Nio av tio resen\u00e4rer som reser ofta s\u00e4ger att st\u00e4dning\u00a0<strong>p\u00e5 beg\u00e4ran<\/strong>\u00a0g\u00f6r dem mer bekv\u00e4ma.<sup>6<\/sup><\/li>\n<li>N\u00e4stan tv\u00e5 tredjedelar av g\u00e4sterna\u00a0<strong>vill inte<\/strong>\u00a0ha daglig st\u00e4dning.<sup>6<\/sup><\/li>\n<\/ul>\n<p>Genom att erbjuda m\u00f6jligheten till daglig st\u00e4dning som ett fritt val (en metod som redan anv\u00e4nds av stora akt\u00f6rer i branschen, som Hilton<sup>7<\/sup>)\u00a0<strong>g\u00f6r<\/strong>\u00a0<strong>du g\u00e4sterna mer bekv\u00e4ma samtidigt som du minskar dina egna kostnader<\/strong>.<\/p>\n<p>Automatiserade e-postmeddelanden \u00e4r det perfekta s\u00e4ttet att ge g\u00e4sten m\u00f6jlighet att v\u00e4lja\/v\u00e4lja bort st\u00e4dning. Omedelbart vid bokningstillf\u00e4llet eller n\u00e4r som helst f\u00f6re incheckningen kan du kontakta g\u00e4sten ang\u00e5ende \u00f6nskem\u00e5l som g\u00e4ller st\u00e4dning.<\/p>\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" class=\"wp-image-37638\" src=\"https:\/\/sirvoy.com\/wp-content\/uploads\/2017\/08\/Copy-of-Housekeeping-Blog_During-1024x284-2.png\" alt=\"\" width=\"1024\" height=\"284\" \/><\/figure>\n<h2 class=\"wp-block-heading\">2. Under vistelsen<\/h2>\n<p>Vi vet hur h\u00f6gt g\u00e4sterna v\u00e4rdes\u00e4tter renlighet, men hotell\u00e4gare st\u00e5r inf\u00f6r sv\u00e5righeter att leverera. F\u00f6rutom de stigande kostnaderna f\u00f6r st\u00e4dning i allm\u00e4nhet s\u00e5 st\u00e5r branschen inf\u00f6r en brist p\u00e5 personal. Enligt American Hotel &amp; Lodging Association har\u00a0<strong>hela 97 % av hotellen brist p\u00e5 personal<\/strong>\u00a0\u2013 s\u00e4rskilt p\u00e5 st\u00e4davdelningen.<sup>8<\/sup><\/p>\n<p>S\u00e5 hur kan hotell\u00e4gare lyckas med att erbjuda en renlighet som f\u00e5r g\u00e4sterna att jubla (och l\u00e4mna bra recensioner)?<\/p>\n<p>Effektivitet och god organisation \u00e4r avg\u00f6rande. Hotellsystem, som Sirvoy, erbjuder tv\u00e5 funktioner som en hj\u00e4lpande hand f\u00f6r att anv\u00e4nda tiden effektivt under g\u00e4stens vistelse, n\u00e4mligen aktivitetshanteraren och anv\u00e4ndarprofiler.<\/p>\n<h3 class=\"wp-block-heading\">Aktivitetshanteraren<\/h3>\n<p>Att hantera enskilda uppgifter f\u00f6r varje enskilt rum \u00e4r bland det viktigaste i all programvara f\u00f6r st\u00e4drutiner, men alla programvaror \u00e4r inte lika bra. Du beh\u00f6ver n\u00e5got som \u00e4r intuitivt och l\u00e4tt att l\u00e4ra sig. Varf\u00f6r? Hotellbranschen kr\u00e4ver omfattande (och kostsam) utbildning.<\/p>\n<ul class=\"wp-block-list\">\n<li>Den \u00e5rliga utbildningskostnaden f\u00f6r st\u00e4d-, receptions- och tv\u00e4ttpersonal uppg\u00e5r i genomsnitt till 534kr per tillg\u00e4ngligt rum (PAR).<sup>9<\/sup><\/li>\n<li>Under de senaste \u00e5ren har personaloms\u00e4ttningen f\u00f6r st\u00e4dpersonal \u00f6kat kraftigt. I USA stannar 70 % av st\u00e4dpersonalen i mindre \u00e4n tv\u00e5 \u00e5r och 39 % i mindre \u00e4n ett \u00e5r.<sup>10<\/sup><\/li>\n<\/ul>\n<p>Utbildning \u00e4r dyrt och m\u00e5ste upprepas f\u00f6r varje nyanst\u00e4lld.\u00a0<strong>Du beh\u00f6ver ett enkelt och intuitivt system f\u00f6r att h\u00e5lla utbildningskostnaderna under kontroll.\u00a0<\/strong><\/p>\n<p>I Sirvoy inneh\u00e5ller sidan \u201cRumslista\u201d en f\u00e4rdig kolumn som h\u00e5ller koll p\u00e5 ett rums st\u00e4dstatus, men det g\u00e5r att\u00a0<a href=\"https:\/\/sirvoy.se\/blog\/topic\/hantera-era-bokningar\/schemalagg-stadning-och-andra-uppgifter\/schemalaggning-av-anpassade-aktiviteter\/\">l\u00e4gga till fler aktiviteter<\/a>.<\/p>\n<p>Aktiviteter kan schemal\u00e4ggas:<\/p>\n<ul class=\"wp-block-list\">\n<li>Med olika intervaller.<\/li>\n<li>Baserat p\u00e5 incheckning eller utcheckning.<\/li>\n<li>Baserat p\u00e5 individuella rum.<\/li>\n<\/ul>\n<p>Alla aktiviteter visas p\u00e5 sidan \u201cRumslista\u201d som en kolumn med en r\u00f6d eller gr\u00f6n ikon som visar om en uppgift \u00e4r slutf\u00f6rd. Alla anv\u00e4ndarprofiler med \u00e5tkomst kan klicka p\u00e5 ikonen f\u00f6r att ange att den \u00e4r utf\u00f6rd, eller ej utf\u00f6rd.<\/p>\n<p>Detta ger full koll p\u00e5 st\u00e4dstatus och tar\u00a0<strong>bara<\/strong>\u00a0<strong>n\u00e5gra minuter<\/strong>\u00a0att l\u00e4ra sig.<\/p>\n<h3 class=\"wp-block-heading\">Flera anv\u00e4ndarprofiler<\/h3>\n<p>En\u00a0<a href=\"https:\/\/sirvoy.se\/blog\/topic\/vart-konto\/anpassa-ert-konto\/skapa-flera-anvandarkonton\/\">unik anv\u00e4ndarprofil<\/a>\u00a0kan ges till varje team eller till och med till varje anst\u00e4lld. Detta m\u00f6jligg\u00f6r direkt uppdatering av status. Din personal kan ha Sirvoy \u00f6ppet p\u00e5 sin egen telefon eller surfplatta (eller vad som helst \u2013 det \u00e4r molnbaserat. Varf\u00f6r inte en Smartwatch). Med den kan de h\u00e5lla aktivitetshanteraren uppdaterad i realtid medan de arbetar.<\/p>\n<p>Alla sysslor som g\u00f6r din g\u00e4sts vistelse behaglig kommer att vara v\u00e4lorganiserade och inte falla mellan stolarna. Och inte bara det. Individuella anv\u00e4ndarprofiler \u00f6verbryggar ett vanligt hinder \u2013 spr\u00e5kbarri\u00e4ren.<\/p>\n<p>I USA:<\/p>\n<ul class=\"wp-block-list\">\n<li>Spanska \u00e4r det vanligaste icke-engelska spr\u00e5ket som talas av st\u00e4dpersonal (51,6 %)<sup>10<\/sup><\/li>\n<li>Franska och tagalog ligger p\u00e5 andra plats (9,7 % vardera), f\u00f6ljt av japanska (6,5 %) och portugisiska (3,2 %).<\/li>\n<\/ul>\n<p><strong>Sirvoys programvara finns p\u00e5 tio spr\u00e5k<\/strong>\u00a0och t\u00e4cker n\u00e4stan 70 % av alla icke-engelska spr\u00e5k som talas av st\u00e4dpersonal i USA.<\/p>\n<p>Varje anst\u00e4lld kommer att kunna st\u00e4lla in sin egen profil och anv\u00e4nda det spr\u00e5k som passar dem b\u00e4st. Det \u00f6kar effektiviteten, minskar f\u00f6rvirringen och g\u00f6r livet mycket enklare.<\/p>\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\"><p><strong>Vill du ha mer?<\/strong><\/p>\n<p>F\u00f6r att t\u00e4cka alla situationer som du kan st\u00e4llas inf\u00f6r m\u00e5ste ditt hotellbokningssystem vara en del av ett helt ekosystem, som\u00a0<a href=\"https:\/\/sirvoy.se\/blog\/topic\/vart-konto\/exportera-api\/ansluta-till-appar-med-hjalp-av-siteminder-exchange\/\">Sirvoys anslutning till Siteminder Exchange<\/a>.<\/p>\n<p>Siteminder \u00e4r den ledande plattformen f\u00f6r hotelltj\u00e4nster och inneh\u00e5ller hundratals professionella verktyg f\u00f6r branschen. Om ditt f\u00f6retag beh\u00f6ver en mer djupg\u00e5ende l\u00f6sning f\u00f6r st\u00e4dning kan du hitta den d\u00e4r och Sirvoy kan automatiskt \u00f6verf\u00f6ra all n\u00f6dv\u00e4ndig information om dina bokningar och din verksamhet.<\/p><\/blockquote>\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" class=\"wp-image-37639\" src=\"https:\/\/sirvoy.com\/wp-content\/uploads\/2017\/08\/Housekeeping-Blog_Before-1-1024x284-2.png\" alt=\"\" width=\"1024\" height=\"284\" \/><\/figure>\n<h2 class=\"wp-block-heading\">3. Vid utcheckning och d\u00e4refter<\/h2>\n<p>Vistelsen \u00e4r slut och g\u00e4sten checkar ut. Nu finns inget mer att g\u00f6ra n\u00e4r det g\u00e4ller g\u00e4stens intryck av renlighet och s\u00e4kerhet, eller?<\/p>\n<p>Nja, ibland kan en sista tj\u00e4nst l\u00e4mna det mest best\u00e5ende intrycket.<\/p>\n<ul class=\"wp-block-list\">\n<li>80 % av hotellg\u00e4sterna sa att utcheckning online (remote) var ganska eller mycket viktigt f\u00f6r dem.<sup>4<\/sup><\/li>\n<li>81 % av g\u00e4sterna rapporterade att\u00a0<strong>uppf\u00f6ljande kommunikation<\/strong>\u00a0ang\u00e5ende h\u00e4lsa och s\u00e4kerhet under vistelsen var ganska eller mycket viktig.<sup>4<\/sup><\/li>\n<li>54 % av resen\u00e4rerna hade gl\u00f6mt n\u00e5got p\u00e5 rummet.<sup>11<\/sup><\/li>\n<\/ul>\n<p>P\u00e5 samma s\u00e4tt som god kommunikation f\u00f6re ankomsten v\u00e4rdesattes, g\u00e4ller det \u00e4ven god kommunikation efter att din g\u00e4st har l\u00e4mnat hotellet. \u00d6verv\u00e4g att skicka ett nytt, eventuellt automatiserat, meddelande till dina tidigare bes\u00f6kare n\u00e5gra dagar efter att de har checkat ut.<\/p>\n<p>Dessa meddelanden kan omfatta:<\/p>\n<ul class=\"wp-block-list\">\n<li>Ert tack och era f\u00f6rhoppningar om att f\u00e5 ta emot dem igen.<\/li>\n<li>Uppdateringar om eventuella h\u00e4lsoincidenter (eller brist p\u00e5 s\u00e5dana) under vistelsen.<\/li>\n<li>Uppgifter om f\u00f6rlorade f\u00f6rem\u00e5l som kvarl\u00e4mnats p\u00e5 rummet. En tredjedel av de amerikanska g\u00e4sterna \u00e5terv\u00e4nder f\u00f6r att h\u00e4mta f\u00f6rlorade f\u00f6rem\u00e5l<sup>11<\/sup>\u00a0(och kommer att gilla dig f\u00f6r alltid!)<\/li>\n<\/ul>\n<p>Lyckligtvis \u00e4r det s\u00e4llan som man beh\u00f6ver rapportera om h\u00e4lsoincidenter, men 85 % av g\u00e4sterna anser att synliga bevis p\u00e5 s\u00e4kerhetsprotokoll \u00e4r viktiga.<sup>4<\/sup>\u00a0Ditt meddelande kommer att lugna dem \u00e4ven om du kanske bara rapporterar att det\u00a0<strong>inte fanns n\u00e5gra<\/strong>\u00a0Covid-19 eller andra h\u00e4lsoincidenter. Bara genom att g\u00f6ra detta tydligt kan de se att du har s\u00e4kerhetsrutiner f\u00f6r att ta hand om dem.<\/p>\n<h2 class=\"wp-block-heading\">Tre m\u00f6jligheter, en l\u00f6sning<\/h2>\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\"><p><em>\u201dSirvoy \u00e4r marknadens enda professionella, l\u00e4ttanv\u00e4nda hotellsystem, till en rimligt pris. Vanligtvis \u00e4r de system som erbjuds p\u00e5 marknaden alldeles f\u00f6r komplexa, fulla av prylar som du egentligen inte beh\u00f6ver, och mycket dyrare \u00e4n Sirvoy. Det tar mig\u00a0<\/em><strong><em>15 minuter<\/em><\/strong><em>\u00a0att starta upp min personal med alla bokningar och uppgifter i systemet.\u201d<\/em><\/p>\n<p><cite>\u00a0\u2013 Johan Svensson, \u00e4gare av Aspa Herrg\u00e5rd\u00a0<\/cite><\/p><\/blockquote>\n<p>Ditt hotellsystem kan hj\u00e4lpa dig att lyckas med varje steg p\u00e5 v\u00e4gen.<\/p>\n<ul class=\"wp-block-list\">\n<li>F\u00f6re incheckning, skicka automatiserade e-postmeddelanden med m\u00f6jlighet att v\u00e4lja\/v\u00e4lja bort st\u00e4dning.<\/li>\n<li>Under vistelsen, h\u00e5ll din personal organiserad med hj\u00e4lp av aktivitetshanteraren och anv\u00e4ndarprofiler som \u00e4r anpassade utefter medarbetarens spr\u00e5k.<\/li>\n<li>Skicka automatiska uppf\u00f6ljningsmeddelanden om h\u00e4lsa, s\u00e4kerhet och f\u00f6rlorade f\u00f6rem\u00e5l efter utcheckning.<\/li>\n<\/ul>\n<p>Som alltid, Sirvoy \u00e4r din partner i detta.\u00a0<a href=\"https:\/\/sirvoy.se\/kontakta-oss\/\">Skriv en rad till oss n\u00e4r som helst,<\/a>\u00a0s\u00e5 hj\u00e4lper vi dig g\u00e4rna att g\u00f6ra verklighet av id\u00e9er och funktioner som diskuteras h\u00e4r.<\/p>\n<figure class=\"wp-block-image size-large is-resized\"><\/figure>\n<figure class=\"wp-block-embed is-type-video is-provider-youtube wp-block-embed-youtube wp-embed-aspect-16-9 wp-has-aspect-ratio\">\n<div class=\"wp-block-embed__wrapper\"><iframe loading=\"lazy\" title=\"Sirvoy Tutorial - Managing Activities and Cleaning\" src=\"https:\/\/www.youtube.com\/embed\/eHHxP5ffFP0?feature=oembed\" width=\"640\" height=\"360\" frameborder=\"0\" allowfullscreen=\"allowfullscreen\" data-mce-fragment=\"1\"><\/iframe><\/div>\n<\/figure>\n<blockquote class=\"wp-block-quote has-small-font-size is-layout-flow wp-block-quote-is-layout-flow\"><p><strong>Referenser:<\/strong><\/p>\n<p><strong>1.<\/strong>\u00a0Numan M. Durakbasa and M. G\u00fcnes Gencyilmaz (Proceedings of the International Symposium for Production Research, 2018)<\/p>\n<p><strong>2.\u00a0<\/strong>American Hotel &amp; Lodging Association (<a href=\"https:\/\/www.ahla.com\/sites\/default\/files\/2021_state_of_the_industry_0.pdf\">State of the Hotel Industry<\/a>, 2021)<\/p>\n<p><strong>3.<\/strong>\u00a0David Dajani, Optii Solutions (<a href=\"https:\/\/www.optiisolutions.com\/blogs\/new-hotel-cleaning-protocols-to-cost-over-130k-usd-per-hotel-on-average-per-annum\">New hotel cleaning protocols to cost over $130k USD per hotel on average per annum<\/a>, 2020)<\/p>\n<p><strong>4.<\/strong>\u00a0Deloitte Consulting LLP (<a href=\"https:\/\/www.deloittedigital.com\/content\/dam\/deloittedigital\/us\/documents\/offerings\/offering-20200626-safety-cleanliness-covid.pdf\">Deloitte Safety &amp; Cleanliness Survey<\/a>, 2020)<\/p>\n<p><strong>5.<\/strong>\u00a0The Institue of Direct and Digital Marketing (The State of Digital Personalization in 2016, 2016)<\/p>\n<p><strong>6.\u00a0<\/strong>American Hotel &amp; Lodging Association (<a href=\"https:\/\/www.ahla.com\/sites\/default\/files\/Survey_Frequent%20Travelers%20View%20on%20Hotel%20Cleaning%20and%20Safety%20Initiatives.pdf\">Survey: Hotel Industry\u2019s Enhanced Cleaning Protocols Putting Travelers at Ease<\/a>, 2020)<\/p>\n<p><strong>7.\u00a0<\/strong>Hilton Hotels (<a href=\"https:\/\/www.hilton.com\/en\/p\/what-to-expect\/\">What to Expect During Your Stay?<\/a>\u00a02022)<\/p>\n<p><strong>8.<\/strong>\u00a0American Hotel &amp; Lodging Association (<a href=\"https:\/\/www.ahla.com\/press-release\/97-surveyed-hotels-report-staffing-shortages-ahla-foundation-expands-recruitment\">AHLA Front Desk Feedback survey<\/a>, 2022)<\/p>\n<p><strong>9.\u00a0<\/strong>Robert Mandelbaum, Global Commercial Real Estate Services (<a href=\"https:\/\/www.cbrehotels.com\/en\/research\/articles\/investing-in-training-hotel-employees\">Investing in Training Hotel Employees<\/a>, 2022)<\/p>\n<p><strong>10.<\/strong>\u00a0Zippia (<a href=\"https:\/\/www.zippia.com\/housekeeping-staff-jobs\/demographics\/\">Housekeeping Staff Demographics and Statistics in the US<\/a>, 2022)<\/p>\n<p><strong>11.<\/strong>\u00a0G6 Hospitality LLC (<a href=\"https:\/\/www.prnewswire.com\/news-releases\/the-secrets-of-a-hotels-lost-and-found--g6-hospitality-reveals-results-of-motel-6-items-left-behind-survey-300146746.html\">Items Left Behind<\/a>, 2016)<\/p><\/blockquote>\n","protected":false},"excerpt":{"rendered":"<p>How does your property entice guests to book or leave a great review? 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