Sirvoy can automatically keep your availability updated and retrieve your bookings from the HotelSpecials network.
Note: If you have already existing, future bookings on HotelSpecials, they will not be automatically retrieved and registered in Sirvoy. See point 4 below.
Follow these instructions to activate the connection:
- Inform your HotelSpecials account manager that you want to connect through Sirvoy.
- Go to Settings -> Channels -> HotelSpecials and click “Edit”.
- Enter your HotelSpecials username and password, and then follow the instructions to map your room types.
- Any bookings received through HotelSpecials prior to the connection, will not be automatically retrieved and registered in Sirvoy. They have to be manually imported into Sirvoy, preferably prior to the connection. If you have a large amount of such bookings, we will happily assist you with the import. Please see this article for instructions.
Note: Once the connection is completed, you will no longer be able to change rates, availability, restrictions (see some exceptions here), etc. via your HotelSpecials login. All updates will have to be done from Sirvoy. Once a change is done in Sirvoy, it will be reflected on HotelSpecials within a couple of minutes. However, we still recommend that you at times verify through your HotelSpecials login that availability, rates and bookings are updated and synced correctly.
Note: Even though the availability is synced between Sirvoy and the channels almost instantaneously, there is always a small risk of double bookings when the same physical room is made available on multiple booking channels simultaneously. For example, the last room could in the same instant be booked both through your website and another booking channel. This happens very rarely, even for busy hotels. But if this does happen, the booking channel will expect you to promptly inform them so that, depending on your agreement, the partner service of the channel can help find a solution as soon as possible.
Note: On rare occasions, bookings received from channels might be divided into different rooms.