The booking blog

News and updates on Sirvoy Hotel Reservation System

Delivery Status for Emails

The booking history now shows delivery status for any emails sent regarding the booking, including whether the guest has opened and/or clicked any links in the email.

Improvement of Stripe payments in Sirvoy

You can now choose whether to force your guests to add their credit cards details at the time of the booking, or not. This can be of use for example if you have a setting where bookings are “merely viewed as requests” until confirmed by you. To change this...

New Design Template Available for the Booking Engine

We have just released a new modern design for the booking engine. Your booking form will automatically be updated on January 20th 2017. However, you can activate the new design immediately by going to Settings -> Booking form -> Manage booking forms -> Edit...

Airbnb, VRBO and Homeaway now supported via iCal sync

Now an iCal channel manager are included in the Deluxe version. We have released a two way iCal sync, which will link your airbnb, VRBO, Homeaway and 9flats calendars with Sirvoy. You activate it under Settings > Channels > iCal beta version, This feature is...

Connection to Hotelspecials added

Our new connection to Hotelspecials has been launched today. Hotelspecials gives you great exposure, especially in northern Europe and Scandinavia, popular in countries like Netherlands, Belgium, Germany and Sweden. This feature requires you have Sirvoy Premium or...

Automatic price updates toward B.com and Expedia are now available

If you are using the B.com or Expedia channel you may have noticed that we have added an option that you can switch on or off called ”Update rates automatically”. If you choose to switch on this option, Sirvoy will keep your rates up-to-date automatically (up to 540...

Updated Terms and Conditions

A small change has been made in our terms and conditions regarding privacy policy: “Guest information will never be shared with a third party unless requested by the customer, for example through activation of a third party integration.”. This change was...

Back Up Text Messaging Service

Text messages that have failed to send now have an auto resend feature to ensure delivery.  This is an automatic update and no action is required to engage this service.

New Simplified Email Templates

Email templates can now be set up to make automated mails easier to format and offering more flexibility.  You can create these automatic send outs by visiting settings > languages & texts > email templates.

Read Our Recent Interview with Triptease

We were recently able to hold an interview with Triptease’s CEO, Charlie Osmond; learn how Charlie and his team plan to help hoteliers achieve more direct bookings and increase sales...

Emailing Invoices

Users can now email invoices directly to their customers using Sirvoy’s built in email service.  To use this feature simply go to the invoice detail page and click the ‘send email’ button.  It will allow you to pick one of your templates and the...

KeepMeBooked is Closing Down

We at Sirvoy are pleased to announce that a deal has been worked out that offers previous KeepMeBooked clients 100% discount (FREE!!) for three months. We’re confident that this will allow all of you that have found yourselves without a Property Management...

Default Guest Change

The number of guests on the booking form that used to be set to 1 by default is now 2.  This can be changed in Settings – Booking form – General options if required.    

Keep Your Guests Safe in an Emergency

In the event a property needs to be evacuated you can now simplify the evacuation procedure by filtering the units list to show only the currently occupied rooms.   This list allows personnel to print a real time list of individuals onsite, enabling staff to ensure...

Drag n’ Drop in the Calendar

Today we are releasing a long anticipated feature, drag and drop bookings from one room to another, directly from the calendar overview. Since this is a big change, you will be able to access the old version here (https://old.sirvoy.com) in case you experience any...

Coming Soon: New Design

This weekend we are releasing a new updated design of the backend system. We believe this will be a great improvement, but at the same time we also realize that any change may bring unexpected problems. So while you are getting used to the new design (and...

Siteminder connection is live!

Our connection with Siteminder is now live. If you want to connect, contact your Siteminder account manager.

Delivery status for text messages (SMS)

We are now displaying the delivery status for text messages (SMS) in the booking history. Currently the page must be updated to see the latest status. By time, we will also display alerts on the home page/dashboard for any failed messages.

Integration with Siteminder

We’ve now started integrating Siteminder with Sirvoy and plan to have it fully integrated and available to all our clients within 2 months from now. However, before we can release it to all our clients we need a test pilot that already has an account...

Issues with Internet Explorer

You have likely experienced server issues the last 48 hours, if you are using Internet Explorer. We are working with a third-party provider to resolve these issues and are sorry about the inconvenience. But until then, please try using Chrome or Firefox instead....

Connection with MyAllocator

If you are using Sirvoy Deluxe, you can now connect seamlessly with MyAllocator and reach even more booking channels. MyAllocator allows you to connect to hundreds of channels on top of what’s available through the Sirvoy Channel Manager. Availability, prices...

New payment solution: 2Checkout

It’s now possible to accept card payments with 2Checkout.com when guests are booking through Sirvoy’s booking engine. The card details fields are neatly integrated in the booking form. Within a week or so it will also be possible for guests to pay...

Issue with Expedia bookings resolved

Since Friday, bookings from Expedia have been sent by fax/email even though the booking was received correctly in Sirvoy. This error has now been resolved in Sirvoy, and it was not caused by the technical issues that Expedia has had this month, as we first suspected....

Important: Technical problems at Expedia

Expedia has had some technical issues that may have caused some of your bookings from Expedia to revert to fax/email delivery, rather than being automatically retrieved in Sirvoy. This issue may also have affected cancellations from Expedia. Therefore it´s recommended...

Reduced price for Sirvoy Deluxe

We are now reducing the price for the Deluxe version. This week we will also be launching a new connection with myallocator.com, exclusively part of Sirvoy Deluxe.

Jump easily between multiple properties

We’ve added an exciting new feature which makes it possible to invite other Sirvoy users to access your account. If you have two or more properties using Sirvoy, this means you can access all of them through only one user login. Go to Settings – User...

Card details from channels stored in Stripe

If you are using Stripe, card details from booking channels will now automatically be stored in Stripe and it will be possible to take payments from the booking page. However, we still recommend that you keep receiving fax as a backup, since Stripe will not accept the...

Missing bookings from Agoda

Some bookings have not been sent to Sirvoy from Agoda during the last few days. We are trying to get more information from Agoda so that the problem can be resolved. In the meantime, please check your Agoda login/emails and verify that all bookings are retrieved in...

Sirvoy presents: TripConnect Instant Booking

We are happy to announce a new feature, TripConnect Instant Booking, which will let you get bookings directly on TripAdvisor. Travelers see your rates and availability on the TripAdvisor website, then click “Book on TripAdvisor” to instantly complete their booking....

Server issues

Thursday, March 5, around 20:00 GMT, we experienced some technical problems and the system was running slow for about an hour. We apologize for this and thank you for your patience.